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If you have access to the recovery phone number you provided when you registered the account on yahoo, you may quickly reset a lost password. If you don’t have either, there is one other alternative. You may be able to reset your account using the Yahoo Sign-in Helper. It can give you a glimmer of hope if you’re afraid you’ve lost all access to your email.
If you have forgotten both your Yahoo Mail password and the answer to your security question, you may reset your password and log in to your account using the Yahoo Password Helper tool or by contacting Yahoo’s customer service team.
- Yahoo Password Recovery
The Yahoo Password Helper is an online application that allows you to reset your password by sending a code to your account’s mobile phone number or other email address.
If you did not submit an additional email address or cell phone number when you registered your account, you will be unable to utilize the Yahoo Password Helper service.
To go to the next page, go to the Yahoo Password Helper page, choose I have a problem with my password…, and click the Next button.
Enter your Yahoo ID and then press the Next button.
Your Yahoo ID is normally the portion of your Yahoo Mail address preceding the @ sign. For example, the Yahoo ID for the email address firstname.lastname@example.org is johndoe.
Choose whether you want Yahoo to send the verification code to your secondary email address or cell phone number, and then click Next.
On the following screen, enter the security code Yahoo supplied to your cell phone number and click Next. If you choose to get the code through email, click the link in the message Yahoo provided you. To reset your password, follow the onscreen instructions.
- Form of Contact
1-Fill out an online form to send a support request to Yahoo’s customer service staff.
2- Select Password and Sign In from the list of subjects on the Yahoo Help page.
3- Choose Unable to Sign In from the list of sub-topics, input your Yahoo ID in the form, and then click the Submit button.
4- If you can’t remember your Yahoo ID, click Recover Yahoo ID.
Select the Email option.
Complete the form and press the Create Request button. Wait for the Yahoo support staff to examine your request and respond with further instructions through email.
Enter Unknown in the Security Answer area and Unknown in the Security Question field if you don’t recall the real question.